Maya Chen
Product leader turning complex systems into clear customer outcomes
Education
Lakeview UniversityB.S., Information Systems
Sep 2014 – May 2018Chicago, ILGPA: 3.8/4.0Coursework: Data structures, financial accounting, operations research
Experience
Northstar SystemsSenior Product Manager
Mar 2022 – PresentNew York, NY- Led a cross-functional group of 12 through the redesign of an operations platform used by 18,000 weekly users.
- Reduced time-to-value by 31% after mapping onboarding friction and shipping role-specific setup paths.
- Established quarterly discovery reviews that connected customer evidence, commercial goals, and engineering capacity.
Keystone Market LabsProduct Manager
Jul 2018 – Feb 2022Boston, MA- Launched a reporting suite that reached 64% adoption within one quarter and supported renewal conversations across the customer base.
- Partnered with design and research to interview 75 customers and turn recurring needs into a sequenced roadmap.
Leadership
Harbor Student VenturesProgram Director
Sep 2016 – May 2018Chicago, IL- Coordinated a 24-person student team that delivered pro-bono market research for four neighborhood businesses.
- Built a repeatable project intake process that shortened partner matching from three weeks to eight days.
Skills
Product: Strategy, Discovery, Roadmapping, Experiment design
Data: SQL, Amplitude, Looker, Cohort analysis
Tools: Figma, Linear, Jira, Notion
General Business
ATS-safeNassau
Keep education first while coursework, GPA, and campus leadership are still meaningful evidence. Replace placeholders with projects and responsibilities that prove initiative, reliability, and growing scope.
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