Maya Chen
Product leader turning complex systems into clear customer outcomes
Summary
Product leader with eight years of experience shaping workflow software for growing teams. Pairs customer research with rigorous delivery to launch useful products, strengthen adoption, and build durable operating systems.
Experience
Northstar SystemsSenior Product Manager
Mar 2022 – PresentNew York, NY- Led a cross-functional group of 12 through the redesign of an operations platform used by 18,000 weekly users.
- Reduced time-to-value by 31% after mapping onboarding friction and shipping role-specific setup paths.
- Established quarterly discovery reviews that connected customer evidence, commercial goals, and engineering capacity.
Keystone Market LabsProduct Manager
Jul 2018 – Feb 2022Boston, MA- Launched a reporting suite that reached 64% adoption within one quarter and supported renewal conversations across the customer base.
- Partnered with design and research to interview 75 customers and turn recurring needs into a sequenced roadmap.
Skills
Product: Strategy, Discovery, Roadmapping, Experiment design
Data: SQL, Amplitude, Looker, Cohort analysis
Tools: Figma, Linear, Jira, Notion
Selected Projects
Signal GardenOpen-source research repository
Nov 2023 – Present- Built a lightweight tagging workflow that helps volunteer research teams preserve interview evidence and decisions.
Link: github.com/mayachen/signal-gardenStack: TypeScript, PostgreSQL
Education
Lakeview UniversityB.S., Information Systems
Sep 2014 – May 2018Chicago, ILHonors: Magna cum laude
Creative
Two columnMeridian
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entrymidsenior1–2 pp